SHIPPING & RETURNS

SHIPPING POLICY

Thank you for visiting and shopping at asherhemp.com. Following are the terms and conditions that constitute our Shipping Policy:

Every effort is made to ship the same day for confirmed and paid orders received Monday through Friday, before 2:00 pm EST.  An email confirmation is sent from our website.  Orders not received or processed in time for our pickup will ship the following business day.  This will delay the receipt of your shipping confirmation. 

In most major North American cities you will receive the order within 3-5 days after shipment. In the UK you can expect 7-10 days. Beyond that, you can expect 2-4 weeks depending on how far and remote your location is.

Shipping costs are calculated upon checkout

We use the following carriers for small order / non-wholesale shipments:

USPS - USA & International Shipments.

RETURN & EXCHANGE POLICY

While we hope that you are always satisfied with your Asher Hemp purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.

• Returns must be made within 30 days of your receipt date for a refund.

• Merchandise must be in its original, unopened, and unused condition.

• We regret that we do not refund original shipping costs with the return.

• To coordinate your return, please contact support@asherhemp.com 

• You will be responsible for the return shipping & handling charges, which will not be refunded unless you received damaged merchandise (see Damaged Products Policy).

• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.

• All returns will be credited to the original credit card used at the time of purchase.

• Returns will be processed within 1-2 weeks of our office receiving your item.

• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

• Please do not mail any packages C.O.D., as they will not be accepted.

Only items purchased on asherhemp.com may be accepted for a return. Items purchased from asherhemp.com cannot be returned or exchanged at retailers that sell Asher Hemp products.

Please contact us first if you are unsatisfied at support@asherhemp.com, as we will do everything possible to make you a happy and repeated customer.